Help Desk Assistant Full Time

We are looking for a help desk assistant at Indus Hospital located in Korangi, Karachi. This is the full-time role. Here are the job responsibilities:

Job Responsibilities:

• Ensure timely reporting of critical values to clinical service providers through calls and messages to support prompt patient treatment.
• Trace patient locations through HMIS/LIS and coordinate with the Haematology, Microbiology, and Chemical Pathology sections regarding critical results.
• Maintain daily/monthly critical result records, perform outside report data entry, and attach report prints in HMIS.
• Resolve queries and complaints related to urgent test reporting and assist senior staff with administrative and reporting tasks.
• Maintain confidentiality of patient data and support implementation of approved amendments in critical test value reporting procedures.

Job Requirements:

• Qualification: Bachelor’s (Science Background preferred)
• Experience: 01 to 02 years of related experience within the healthcare industry
• Work Shift: Willing to work in rotations (morning/evening/night).
• Location: Korangi, Karachi